Copyright: © 2000 - ÎÎÎ"CTM"


Registration

     About program registration read the file reghelp_en.hlp  in the directory with the installed program.


If a program runs with errors...
Technical support

If a program runs with errors troubling it's work, please, do the following in this order. If there is something you can't do yourself, ask your technical support engineer for help.

1) if there were operation system bugs, errors in program may repeat, but they usually can be eliminated by restarting the computer;

2) if the problem still hasn't been solved, try to re-register system files - the "Station"/"Registration" key (see particularly how to find it);

3) if the problem still hasn't been solved, try program integrity check and if errors occur re-install the program;

4)  if the problem still hasn't been solved, reasons for that may be very diversified, that's why you should ask your technical support engineer to check  the operability of your system and to diagnose it;

5) please, use the command Service-Technical support request... or prepare the information yourself to the following list for us to help you faster:

P e r s o n a l  i n f o :

- City,

- Organization name,

- telephone number,

- Your name.

A b o u t  t h e  p r o g r a m :

- Name of the product,

- its' version number.

A b o u t  a n  e r r o r :

- the  program integrity check results and the results for diagnostics completed by your technical support engineer or our regional representative,

- the image file with the printscreen with the error message (call the error in the program and make the screen shot).

After that apply to the nearest CTM representative or our technical support service by phone or e-mail. Many questions are reviewed on the  conference  on our site in the Internet.


What is a program update?

Every new programs version release is accompanied with it's distributive file spreading and the differential file for the previous and the new versions.

To start using the latest program version renew the installed previous one with the differential file or the distributive of the new version.

To update a program get a differential file and run it in program installation module. To install a new version get a distributive file and run program installation in it.


What is a program version?

 We regularly release new program versions. Each new version corresponds to legal texts applicable on the release date.

 You can easily define one version from another by their version numbers. The installed program version number is shown in the program window heading or see Menu - Help - About the program.

 Also see about the distributive file version number.


What is a program differential file?

Regular program update with a small differential file is very convenient. Usually the file's size doesn't exceed a floppy disk capacity (1,44 Mb). There is a  possibility to restore a distributive file from the differential file (look for details).

File releases with the release of new program versions. All differential files have an extention ".rnw". If the file's size exceeds a floppy disk capacity (1,44 Mb), then additionally for your convenience we release a copy of the differential file divided into parts which can be placed on the floppy disk. The parts of such differential file have an extention ".rn1", ".rn2", etc. To update you will need either ".rnw"-file itself or all of it's parts: ".rn1", ".rn2", etc.

Not every differential file matches to update from version number N.NN (e.g., version 8.62) to version Ì.ÌÌ. The file's name will help you understand which matches. The differential file has a definite name, e.g.: "pa862863.rnw". It means:

•	the first to letters - program code, where "pa" (from "payments") means that this file is for the program Ved-Platezhi;

•	the next three figures - previous version number of the program, where "862" means that this file can only be used to update from the version 8.62;

•	the last three figures - new program version's number, where "863" means that this file can only be used to update to the version 8.63.

•	Thereby, you may need the file "pa862863" only if there is a version 8.62 of the program VED-Platezhi installed on your computer and you want to update it to 8.63.


What is a program installation module?

How to open an installation module

A program should be installed on a computer. Than choose Start in system menu - Programs - CTM - Install... (program name), e.g. - "Install VED-Platezhi". By selecting this item you open an installation module.

(Also you can open the installation module by running the file setup.exe from the directory with installed programs. Click the [image] button to run the module this moment.)

You can use this module only in a few cases, and it's window has only five buttons: program integrity check, program update, distributive file reconstruction,  network installation, program removal.

The "Verify" key

The program files' integrity check helps to define program's workability failure. Damaging any of the program files can cause program's fail.

For all program files presence and size or control totals (CRC) are checked. As a result you get the message about the amount of errors found or their absence.

Particular information about every error you can look through in the list of check results.

See also restoring damaged files.

The "Update" key

If you click on this key, installation module first asks you to choose the differential file, and than automatically completes program update with this file. The updating process consists of two stages: differential file analysis and preparation and replacing program files with the new ones. During the first stage a list of files to update is formed; if any discrepancy in files is found, you would be able to see them in this list. When analysis is over the program will show a message with results and offer not to continue updating if any errors were found. It is recommended not to continue and to apply to us, as  errors in updating may damage workability of the program you have or credibility of the information you get from it.

You can use the distributive file to update if there were any errors in work with the differential file (see details).

The "Workstation" key

By using this key you can install programs from a server to a work station (see details). Also it may be useful for the repeat program's shortcuts building, if they were deleted somehow and for the re-registration (registration recovery) of system files (OLE), which can be changed by the other programs. E.g.  after installation "Microsoft Office 97", you may need to use this key for the program workability recovery.

The "Remove" key

Executes program removal (see also).

The "Distribution" key

Executes program distributive file recovery (see details).

The "Order" key

Opens an order for update and distributive files by e-mail window (see details).

The "Help" key

Opens this help manual.

The "Exit" key

Exit from the installation module.


How to update a program?

There are several ways to update a program:

•	automatic (timetable) update with CTM-Service program.

•	update with CTM-Office panel (updating process begins with program's start  - half-automatic update).

•	manual update:

•	Program update with the differential file (see also distributive file recovery).

•	Program re-installation from the distributive file. This way of updating is the most convenient if since you've updated last lots of new versions were released. Probably this way is more convenient and secure than through making a series of updates with the differential files.

ATTENTION! A frequent mistake when updating or installing a program: user should close all CTM applications before updating, otherwise files won't be re-written in the right way.

How to update with a differential file

See also [image] about mistakes in updating with a differential file.

To update in the first way you should:

1) get the differential file,

2) close all applications before starting to update,

3) "run" the differential file (double-click). If you don't have the latest version of a program to update, you will get the message that a program for updating is not found.

There is another way to run updating process: run an installation module, click "Renew" and state the new differential file.

If you have all the parts of the differential file, you can run any of them.

The installation module will automatically proceed program updating.

How to update with the distributive file

1) get the distributive file,

2) start program installation "saving user's settings". See details.


How to set an automatical update?

CTM-Office panel provides prompt and centralized access to the CTM programs. On the panel there are buttons with CTM programs' icons:

Running a program with the help of the CTM-Office panel you can verify wether you have the latest version or not and, if needed, get an update file from the Internet.

How to set this option:

1. Open the Setting window in CTM-Office - left-click on the context menu CTM-Office, select "Setting...":

2. In the Settings window select "Perform the check" and click "Settings":

3. In the appeared window make necessary changes:

"Update via Internet" means that all necessary information (updates, distributive files, exchange rates) you will get from the ftp-site in the Internet, where updates and distributive files are kept (ftp.ctm.ru by default)

 Setting updates' server parameters' description:

"Address" - ftp-server address, where updates and distributive files are kept.

"Passive mode" - FTP-server can work in two modes: active and passive. In active mode while sending data ftp-client opens tcp-port, reports it to the    ftp-server, which connects through the 20-port and sends the data. In passive mode ftp-client gives the ftp-server a signal that it's ready for data exchange. The server opens an unprivileged (>1000) port and sends it's number to the client, which sets the connection.

"Connect using proxy-server" - select this item if you connect to the Internet through the proxy-server.

"Server address", "port FTP" and "Port HTTP" - proxy's address and ports. Clicking the button in the right of the "Server address" box you can automatically get these settings from MS Windows.

"User" and "Password" - user's name and password for connection to the proxy-server.

"Save updates on harddrive" - directory for CTM-Office update files.

Ask your network system engineer for more details.

"Update via local network" mode is useful when you are not connected to the high-speed Internet but able to get the updates or distributive files of the latest versions on some data carrier, e.g. on a CD-disk. In this case you should choose "Variant 2" and indicate the CD-ROM's name.

Pointing mouse cursor on the options "Variant 1" and "Variant 2" you can see pop-up prompts with the directory structure description with the distributive and update files.

It is also possible to locate the distributive and update files on some local network resource.


How to get a differential or a distributive file?

     With a new program version are also released distributive file of this version and a regular differential file.

     You can always get a free distributive file for the latest program version or a differential file following these steps (see also about the distributive file recovery):

a) from the Internet - on our site (www.ctm.ru) or ftp-server (ftp.ctm.ru);

b) by e-mail through an automatic updates ordering server (see details).

c) with the CTM-Service program (see details);

d) inform us about your intention to get a CD by mail delivery or to come to our office in Saint-Petersburg.

     ATTENTION! A frequent mistake in using the distributive file: users copy different distributive files into the same directory with the previous ones,   replacing concurrent files. After that distributive files don't function. We recommend to keep the distributive files of every program version only in separate directories.


How to install a program from a distributive file?

See also:

    program reinstallation,

 program transfer from one computer to another,

    network installation,

 errors in installation progress.

1. Get a program distributive file (see also about distributive file recovery).

2. Close all other applications before installation.

Run setup.exe from the distributive file. A program installation module caption will appear. If there is already a program version installed on your computer you will see an offer: "save user settings and reinstall the program", which means only a program update with saving all your personal  settings and data without changes. If you agree, program updates without any additional questions.

Be careful: installation without choosing "save user's settings" into the same program directory will cause losing all your personal data (new documents  and program settings). It is especially important for programs were you create your documents: declarations of customs transit, brief declarations, and keep their records. If you need to save your data you should create a copy of it in the separate directory from the one with the program (see details in the "Help" menu in the program).

3. If this is the first program installation on the computer, you will see a series of ordinary installation progress questions. In general, you can just click the "Next" button until the program starts copying files automatically. But in most cases we recommend to choose the option "with a possibility  to create a distributive file" (about this option read here).

The program will report installation progress is over and offer to restart the computer after copying all necessary files.

Now you can work with the program, it is installed on your computer. The program can be run by clicking it's shortcut from the "Ctm" group. If you installed the program in a default directory, it's shortcut you can find by clicking "Start" - "Programs" - "Ctm" group.

Make sure it's enough free space for copying all the files on the disc - otherwise errors can occur. If you get the message that some files are being used or unavailable, and you are sure that no application is running at the moment (except for the installer), restart your computer and run installer once more. If errors can’t be avoided, apply to your technical engineer or us.


CTM programs' network installation

 Using a program on several workplaces, integrated in the local network, it is often useful to install it on one of these computers (server). This will allow the other computers to use the program from the server. This is called a network installation. The advantage of this kind of installation is that  you need to update only one program which is on the server for other copies to work appropriately. The other advantage shows up in working with work station programs for documents, archives and books of records preparation: often you need a network installation to have an access to the general database. The disadvantage of the network installation is that it is impossible to work with the program if the sever is unavailable (e.g., switched off). However, it is not usually an obstacle - server is always on intentionally.

 Individual network installation settings for every program can be specified in program reference tool (usually available in program Menu - Help).

     General order of network installation:

- server is a separate computer

 1. Provide an access for all the users in the network to the program directory on the server.

 2. On one of the workplaces:

• connect this server directory as a network drive,

• install a program on this disc in a usual way (see details).

 3. On the rest of workplaces:

• connect this server directory as a network drive,

• run an installation module from this directory (setup.exe) on this drive and click a "Station" button.

Consequently there will be program's shortcuts on every workplace, all the necessary system files will be copied, and the necessary system customization will be fulfilled.

- server is one of the workplaces

 1. Install a program on a server (the main workplace) in ordinary way (see details).

 2. Provide an access for all the users in the network to the program directory on the server.

 3. On every future workplace:

• connect this server directory as a network drive,

• run an installation module from this directory (setup.exe) on this drive and click a "Station" button.

Consequently there will be program's shortcuts on every workplace, all the necessary system files will be copied, and the necessary system customization will be fulfilled.

  NOTE:  You should always start the main computer first before beginning your work with a program.


How to offset or reinstall a program?

See also:

 Distributive file on a floppy disc

 About network installation.

   1. Get a program distributive file (about) or transfer it from another computer (about).

   2. Install a program from the distributive file. See details.

   3. Transfer program's settings and data (see program Menu - Help).


How to restore a damaged program?

 If a program integrity check (see checking details) detected errors, you can restore files' integrity by reinstallation with an option "save user's settings" from a distributive file (details). This will restore all program files, but in programs where you create documents (declarations of customs transit, brief declarations, etc) and keep their records, your databases won't be saved. Restoring files of every concrete program is specific and instructions for it you get with the program; see the reference system in the program - Menu - "Help".


How to reconstruct a distributive file?

See also:

    program transfer from one computer to another.

If you update a program with differential files and you don't have a possibility to get a distributive file (from the Internet or us) at any point, it is recommended to reconstruct a distributive file of a new version after every update. In case of accidental damaging of program files you can easily restore program's workability if you have a distributive file, install - transfer - the program on any other computer or give someone a copy of this distributive file to install it on the other computer.

1. Open a program installation module (see the explanation).

2. Click the "Distributive file" button.

3. State a directory for saving in the new distributive file (we recommend not to keep in this directory any other files apart from the distributive file, see details).

Now the installation module will reconstruct the distributive file and place it in the stated directory.

If the program has been installed without "possibility to create a distributive file" (you have chosen this option while installation with the distributive file),  the distributive file's reconstruction will not be executed. In this case you will have to reinstall the program completely to have a possibility to create a distributive. There are some other ways to get a distributive file, see details.


How to delete a program?

There are two equivalent ways:

À. Open a program installation module (details) and click the "Delete" button.

Á. Use the system service "Add or Remove Programs" on the "Control Panel" ("Start" - "Settings" - "Control Panel").


Distributive on a floppy disk

You can transfer a distributive file to the other computer on floppy discs. The distributive file usually occupies several floppy discs.

To divide distributive files for floppy discs you can use the program MAKEDIST.EXE (this file can be found among the distributive files). This program estimates how much floppy discs this distributive file will occupy and how to place all the files on floppy discs the best way. Run MAKEDIST.EXE and copy all the files to floppy discs with this program's help.

To install a program from the floppy discs you can run setup.exe from the first one - then the installer will ask you to insert other ones as required. The other variant (usually more convenient): copy all the files from the floppy discs to the hard disc in a certain folder, run the installation from this directory. See details about program installation.

See also:

 program transfer or reinstallation.


What is a program distributive?

You will need a distributive file for the installation of the new program version or on the new computer. You can get a free distributive file.

Distributive file is a full set of the program files in compact. CTM program's distributive file is not only one file, but several. Most of them are compressed archives of the program files. Besides that a distributive file contains program installation module files.

The version number of a program which the distributive file contains, you can find in the text file setup.ini.

To start the program installation run the application setup.exe. Particularly about installation.

ATTENTION! A frequent mistake in using the distributive file: users copy different distributive files into the same directory with the previous ones,   replacing concurrent files. After that distributive files don't function. We recommend to keep the distributive files of every program version only in separate directories.


Errors in program installation

Errors in installation module's starting or work can be caused by:

• one or more parts of the distributive file are missing - download them,

• one or more parts of the distributive file are damaged - download new ones,

• different distributive files were copied in one directory with replacing of the concurrent files (details),

• you don't have enough rights to install a program - ask your technical support engineer for help,

• not enough free space on the disc for the program installation - all in all not more than 100 Mb is required.

These are the most popular reasons, but not all of them. If you are not sure about the error's reason, ask for help (details).


Errors in program updates

You can see the updating results for every program file in separate window during the program update (with the differential file). In this window you will be able to see which of the files failed updating. If one or more files failed updating you will see the message box asking wether you want to continue the updating process or not. We recommend you not to continue and to find out the reason that caused errors.

Reasons and their elimination

Usually, if errors occur, the reason for them is one of the following:

• a differential file is damaged. Get a new one. If you download it from the Internet make sure that it's size is equal to the necessary;

• some of the updating program's files are at work (the program is running) - restart your computer and run the updating process once again;

• program files have been changed or damaged ("CRC doesn't fit") - e.g., the previous updating was proceeded incorrectly - make the file's intergity check (instructions) and:

à) update a program with the distributive file of a new version (instructions) or,

á) if you can't get a distributive file of a new version but you have (see how can that be) the distributive file of the present version, you can  restore a program and proceed the updating once more.

• you don't have enough rights to update a program - ask your technical support engineer for help,

• not enough free space on the disc for the program updating - all in all not more than 50 Mb is required.

These are the most popular reasons, but not all of them. If you are not sure about the error's reason, ask for help (details).


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